HiLabs Recognized in Three Categories in the 2025 Gartner® Hype Cycle™ for U.S. Healthcare Payers
Released on:
Jun 16th, 2025
Released on:
Jun 16th, 2025
HiLabs, has proudly been recognized in three categories in the 2025 Gartner® Hype Cycle™ for U.S. Healthcare Payers:
• Provider Data Management
• Large Language Models for Healthcare Payers
• Hyperautomation for Healthcare Payers
This recognition highlights HiLabs expanding role in supporting payer operations through a unified platform that applies advanced AI to fragmented, structured and unstructured data.
“Health plans continue to seek scalable, intelligent solutions, and we are proud to help solve such a broad array of challenges,” said Amit Garg, Co-Founder and CEO of HiLabs. “We view these recognitions as a reflection of our work in supporting payers with purpose-built AI that addresses core operational needs,” he added.
HiLabs’ inclusion across categories points to its comprehensive approach to tackling payer challenges. It all starts with Provider Data Management, tackling foundational issues—cleaning, validating, and enriching outdated provider data with AI to support compliance and accuracy. “With accurate provider data, payers experience increased consumer and provider satisfaction, better financial results, and operational efficiency,” according to the report.
Health plans are quickly adopting healthcare-trained large language models (LLMs) as a necessity. “LLMs reduce manual review tasks in multiple payer administrative and clinical workflows, such as claims adjudication, loading of provider fee schedules, and utilization management.” (Gartner). HiLabs healthcare-specific LLMs power the MCheck platform and unlock new scalability for payers by extracting meaning from provider and clinical data, parsing contracts, and generating context-aware insights.
These capabilities come together through intelligent hyperautomation, streamlining payer-specific functions—reducing manual effort while improving speed and scale. Gartner warns that “[h]yperautomation’s success depends on high-quality data — and health-related data quality is notoriously poor.” This highlights the need for a vendor with a well-earned reputation for delivering high-quality data.
Gartner also says “Health plans don’t typically have the skilled resources or change management processes needed to take advantage of the rapidly evolving GenAI and agentic AI capabilities that drive the ROI hype.” Most health plans lack both skilled resources and the change management processes needed to unlock GenAI’s promise. HiLabs removes those barriers by offering solutions designed for easy adoption so health plans can embrace AI without hiring specialized teams or running complex transformation programs. The result is faster ROI with minimal disruption.
“As the industry moves from fragmented processes to more intelligent and cohesive systems, we’re focused on helping payers make the transition to AI with confidence,” Garg added.
HiLabs continues to partner with leading health plans to address unsolved data integrity and process automation needs across the healthcare ecosystem.
Discover how HiLabs' AI-powered end-to-end platform, can enhance your provider data management strategy.
Gartner, Hype Cycle for U.S. Healthcare Payers, 2025, Robert Potts, Connie Salgy, Austynn Eubank, 16 June 2025
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