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Privacy Policy

1. Overview

We believe in openness and privacy therefore at HiLabs Inc., (“Company” or “we” or“us”), your privacy is of paramount importance, we respect your privacy and are committed to protecting it through our compliance with this policy.
This Privacy Policy is incorporated by reference into the https://hilabs.com/terms. This Privacy Policy explains our online and offline information practices, the kind of information we may collect, how we intend to use and share that information, and how you can opt-out of a use or correct or change such information. All capitalized terms not defined herein will have the meanings set forth in the Terms.
Please take a moment to review this Privacy Policy, which governs the use of the HiLabs Inc. website. By using our website, you agree to the HiLabs Inc. Terms and Conditions, including definitions, and this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please do not use this website.

2. Scope

This Privacy Policy applies to Personal Information that is collected by, processed by us in the course of our business, including on our website, www.hilabs.com (“Website”), web applications (“App”), forums, blogs, and other online or offline offerings (collectively, the “Services”). Anytime we use the word Website, it is deemed to include our App as well. All individuals whose responsibilities include the processing of personal information on behalf of the Company are expected to protect that data by adherence to this Privacy Policy. This Privacy Policy is intended to meet requirements globally.
Children under the age of 18
Our Website is not intended for children under 18 years of age. No one under age 18 may provide any information to us or access the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website or through any of its features or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete, anonymize that information and terminate the user account. If you believe we might have any information from or about a child under 18, please contact us at .

3. Transparency/Notice - Types of personal information we collect and how we use it

Some of the ways that the Company may collect personal information include:

We endeavor to collect only that information which is relevant for the purposes of providing the Services to you. Below are the ways we collect personal information and how we use it.

3.1 Types of personal information we collect

Company collects Personal Information regarding its current, prospective, and former clients, customers, users, visitors, and guests (collectively “Individuals”).

(collectively referred to as "Personal information").

3.2 How company uses your information

We acquire, hold, use, and process personal information about Individuals for a variety of business purposes, including:
To provide products, services, or information requested. Your Personal Information may be used for various purposes including but not limited to the following:


(referred to as “Purpose(s)”)
Administrative Purposes. Company may use personal information about you for its administrative purposes, including to:


Marketing company products and services. Company may use personal information to provide you with materials about offers, products, and Services that may be of interest, including new content or Services. Company may provide you with these materials by phone, postal mail, facsimile, or email, as permitted by applicable law. Such uses include:


You may contact us at any time to opt-out of the use of your personal information for marketing purposes, as further described in Section 5 below



Uses of Automatic Collection Technologies. Our use of the Technologies fall into the following general categories:



If you would like to opt-out of the Technologies we employ on our Services, you may do so by blocking, deleting, or disabling them as your browser or device permits.

3.3 Third-party websites and social media platforms

If you log in to our Services using your social media account (for example, Facebook or Google) we will receive relevant information that is necessary to enable our Services and authenticate you. The social media network will provide us with access to certain information that you have provided to them, including your name, profile image and e-mail address. We use such information, together with any other information you directly provide to us when registering or using our Services, to create your account and to communicate with you about the information, products and services that you request from us. You may also be able to specifically request that we have access to the contacts in your social media account so that you can send a referral link to your family and friends. We will use, disclose and store all of this information in accordance with this Privacy Policy. The Services may contain links to other websites and other websites may reference or link to our Services. These other domains and websites are not controlled by us, and Company does not endorse or make any representations about third-party websites or social media platforms. We encourage our users to read the privacy policies of each and every website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.
Company’s Services may include publicly accessible blogs, community forums, or private messaging features. The Services may also contain links and interactive features with various social media platforms (e.g., widgets). If you already use these platforms, their cookies may be set on your device when using our Site or other Services. You should be aware that personal information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the personal information provided by you may be viewed and used by third parties for any number of purposes.

3.4 Third-party payment processing

If you use the Services to make, receive or facilitate payments in connection with the Services, we and Third-Party applications may collect certain financial information from you to process transactions, including your name, email address, address, financial account information and other billing information.

3.5 Incomplete personal information

Where indicated (for example in registration/application forms), it is obligatory to provide your personal information to us to enable us to process your application for our Products and/or Services. Should you decline to provide such obligatory personal information, we may not be able to process your application or provide you with our Products and/or Services.

3.6 Sources of collection of personal information

We collect Personal Information from the following categories of sources:


4. Onward transfer—company may disclose your information

4.1 Information we share

We may share your information as described in this Privacy Policy (e.g., with our third-party service providers; to comply with legal obligations; to protect and defend our rights and property) or with your permission

4.2 International data transfers

We operate international offices and have developed global data privacy and security practices designed to ensure that your personal data is appropriately handled and protected. All personal information collected via or by Company may be transferred, processed, accessed and stored anywhere in the world, including but not limited to, the United States, the European Union, in the cloud, on our servers, on the servers of our affiliates or the servers of our service providers in order to provide the Services. Your Personal Information may be accessible to law enforcement or other authorities pursuant to a lawful request. Where required by law, international transfers of personal information will be supported by an adequacy mechanism.
You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from your country to any other countries across the world with our affiliates / subsidiaries / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this Policy or as may be required by applicable law.
You acknowledge that some countries where we may transfer your Personal Information may not have data protection laws which are as stringent as the laws of your own country. You acknowledge that it is adequate that when the Company transfers Your Personal Information to any other entity within or outside Your country of residence, the Company will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of a site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
We will implement appropriate technical and organisational measures to protect your data, taking into account the nature, scope, context and purpose of the processing and the risks involved in processing.  Unfortunately, the transmission of information via the internet is not completely secure. Although we will seek to protect your personal data, we cannot guarantee the security of your data transmitted to a site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5. Your choices

5.1 General

You may have the right to object to and opt out of certain uses and disclosures of your Personal Information. Where you have consented to Company’s processing of your Personal Information, you may withdraw that consent at any time. However, please note that such withdrawal of your consent does not affect the lawfulness of our processing activities based on consent before its withdrawal.

5.2 Email and telephone communications

If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt-out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain non- promotional communications regarding Company and our Services and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms or this Privacy Policy). We will also send you technical notices, updates, security alerts, support and administrative messages. Please be aware that you cannot opt out of receiving certain service messages from us, including necessary security alerts and legal notices.

5.3 Turning off cookies

You can erase or choose to block cookies from your computer except for functional cookies that are strictly necessary to make our Website available to you. You can configure your computer's browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. Please note that if you have turned cookies off, you may be prevented from using certain features of the Website and might affect certain functionality on the Website.

6. Your privacy rights

Please be assured that we do not ever “sell” your Personal Information.
In accordance with applicable law, you may have the right to once a year, free of charge: (i) request confirmation of whether we are processing your Personal Information; (ii) obtain access to or a copy of your Personal Information; (iii) receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the “right of data portability”); (iv) restrict our uses of your Personal Information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information; (vi) withdraw your consent and (vii) request erasure of Personal Information held about you by us, subject to certain exceptions prescribed by law.
Where otherwise permitted by applicable law, you may use any of the methods set out in this Privacy Policy to exercise your rights in Personal Information. Please include your full name, email address associated with your Account, and a detailed description of your data request. Such requests will be processed in line with applicable laws.
To protect your privacy, Company will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information. In some cases, exercising the above rights may not be possible – there may be situations where we will continue to be authorized to process your personal data. In order to execute any of the abovementioned rights please contact Us using one of the ways indicated at the beginning of this document.

7. Data retention

Company retains the Personal Information we receive as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. When determining the specific retention period, we take into account various criteria, such as the type of service provided to you, the nature and length of our relationship with you, and mandatory retention periods provided by law and the relevant statute of limitations. At the end of that retention period, your data will either be deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

8. Security of your information

The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including role-based access, password protection, encryption etc. to ensure that the Personal Information collected is secure. You agree that such measures are secured and adequate. We restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Policy and provided that such entities agree to abide by this Privacy Policy. Despite our efforts and diligence, unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure. We further disclaim all and any liability arising from false, misleading disclosures made by you.
By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Services or sending an e-mail to you. You may have a legal right to receive this notice in writing.

9. Contact us

9.1 Complaints

If you have any questions about our privacy practices or this Privacy Policy or if You need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at and we will take all reasonable efforts to incorporate the changes within a reasonable period of time.

9.2 Grievance officer

We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If you have any such grievances, please write to our Grievance Officer at and our officer will attempt to resolve Your issues in a timely manner.

10. Changes to our privacy policy and practices

Please note that some privacy rights and obligations may differ in certain locations based on local law, in which case We will comply with local legal requirements. We reserve the right, at any time, to modify this Privacy Policy. We will post a notification on our Website every time the Privacy Policy is changed and ask that you agree to the updated Privacy Policy every time there is a change. Each version of this Privacy Policy will be identified at the top of the page by its effective date. You understand and agree that you will be deemed to have accepted the updated Privacy Policy if you use the Services after the updated Privacy Policy is posted on the Services. You are advised to go through the updates and if at any point you do not agree to any portion of the Privacy Policy then in effect, you must immediately stop using the Services.


You should review this Privacy Policy periodically so that you keep up to date on our most current policies and practices. You consent to any change or upon our posting of the new Privacy Policy on the Website.
Any interpretation associated with this Privacy Policy will be made by our legal counsel. This Privacy Policy includes examples but is not intended to be restricted in its application to such examples, therefore where the word “including” is used, it means “including without limitations”.

11. Consent