Intelligent Roster Automation at Scale

Beyond Automation: Unlocking the Next Level of Scale

For a leading behavioral health payer managing a complex Group and Facility provider network, roster operations were becoming increasingly difficult to scale. Manual reviews, multiple submission formats, and unpredictable spikes in volume created pressure on an already demanding process.

HiLabs introduced intelligent, AI-driven MCheck®Roster Automation to transform the operation—processing nearly 2,000 rosters, reaching 86% active adoption among delegated groups, and delivering 100% of committed automation capabilities on schedule.

But as automation scaled, it revealed something unexpected: the next constraint wasn't the automation itself.

This case study highlights how automation changed the bottleneck—and what it takes to unlock the next level of scale.

Download the case study today and talk to our Intelligent Roster Automation Experts.